Version 1.0; effective from September 1st, 2020
The information we collect
1DES may collect individual data, meaning information about known or possible to identify a person, directly from users of our services and websites. We only collect personal data that is required to deliver our services to you the best way and we process your information only as defined in this Policy or allowed under the relevant law.
Please check our cookies policy.
When you fill out a form or present your information on our website, we collect that personal data you have provided, such as your name, email address, payment details and phone number, or additional details so we can properly serve you. When registering at 1DES, you are signing up to our marketing or mailing list and we will contact you via email and other messengers to notify you. You can unsubscribe from this list at any time.
1DES uses stripe to process the transactions. Any information related to the payment is processed directly by their servers and we do not collect payment details or personal information linked to the payments.
1DES manages social media networks and messengers for contact and assistance. We may additionally collect information available in profiles of third party products and services, such as in messengers, social networks, cryptocurrency exchanges, or wallets if you provide us such data or use such products and services on your own action.
We do not knowingly collect any data from individuals under 18 years of age.
How we collect and use your data
1DES collects personal information from the following types of individuals and for the following goals:
Website users, by cookies and tags, when they visit or explore our website. This knowledge assists 1DES to control its internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. The browser will notify the user about cookies.
Users, who have an account on a third-party service such as exchanges or wallets and add API keys for this service to our platform. With express permission, we collect any personal information given by the client in connection with the API keys.
When we disclose your data 1DES does not sell or uncover them without permission, except there is a legal obligation, allowed under the relevant law, or to execute our contracts.
Where we store your information
The personal data may be stored in, a country outside the European Economic Area (EEA), which may not have similarly strict data protection and privacy laws. It may also be processed by staff operating outside the EEA who work for us.
How we protect your information
1DES protect your personal data in several ways such as encryption and secure servers, and organisational access.
1DES only holds personal data as long as it is necessary for the aims.
Modify personal data
If you are a registered user of our Services, you can modify your account settings. You may correct, delete, or amendment the personal information you provided to us and associated with your account.
1DES will respond to your requests within a fair time, within 30 days.
In the case, you are an EU citizen and, you want to use your rights enshrined in art. 15 of GDPR, please send an email to us. If we receive a request for access or rectification, we may ask to verify your identity before acting on the relevant request, to ensure your information is protected and kept secure.
How to protect your rights